Courses

Check-in: Assisting passengers with check-in processes, issuing boarding passes, and checking luggage.

Customer Service: Providing information and assistance to passengers regarding flight schedules, delays, and airport facilities.

Boarding: Managing the boarding process, including verifying boarding passes and directing passengers to their seats.

Loading and Unloading: Handling luggage, cargo, and mail, ensuring they are correctly loaded onto and unloaded from aircraft.

Sorting: Ensuring baggage is sorted and routed to the correct destinations.

Aircraft Marshaling: Directing aircraft during arrival and departure using hand signals and ground equipment.

Ground Support Equipment Operation: Operating equipment such as tugs, belt loaders, and deicing machines.

Safety Checks: Performing safety inspections of the aircraft on the ground and ensuring that equipment is in good working order

Reservations: Assisting passengers with booking flights and making reservations.

Ticketing: Issuing, reissuing, and validating tickets and handling ticketing inquiries and issues

Screening: Conducting security screenings of passengers, baggage, and cargo to ensure compliance with safety regulations.

Surveillance: Monitoring airport premises to ensure security and prevent unauthorized access

Information Desk: Providing information and assistance regarding airport services, transportation, and amenities.

Special Assistance: Assisting passengers with special needs, such as unaccompanied minors, elderly passengers, and those requiring wheelchair assistance

Flight Planning: Preparing flight plans, considering factors like weather conditions, fuel requirements, and air traffic.

Coordination: Coordinating with pilots and air traffic control to ensure the safe and efficient operation of flights

Coordination: Coordinating the turnaround of aircraft, ensuring timely refueling, catering, and cleaning.

Documentation: Managing flight documentation, including load sheets, flight plans, and weight and balance calculations.

Communication Skills: Excellent verbal and written communication skills to interact with passengers and team members effectively.

Customer Service: Strong customer service skills to handle passenger inquiries, complaints, and special requests.

Attention to Detail: Precision in handling tasks such as baggage sorting, check-in, and security screening.

Physical Fitness: Good physical condition for roles involving manual handling, such as baggage handlers and ramp agents.

Technical Skills: Familiarity with airport software systems, ticketing platforms, and ground support equipment.

Problem-Solving: Ability to quickly resolve issues that may arise during flight operations and passenger handling.

Teamwork:  Ability to work effectively as part of a team in a fast-paced environment.

Entry-Level Positions: Many ground staff roles are entry-level, providing opportunities for those new to the aviation industry.

Advancement: Opportunities for career advancement into supervisory and managerial roles within ground operations, customer service, and airport management.

Specialization: Potential to specialize in areas such as security, flight dispatch, or baggage handling.

Initial Training: Most ground staff receive on-the-job training from their employers, covering job-specific skills and procedures.

Certification: Some roles may require specific certifications, such as security clearances or equipment operation licenses.

Continuous Education: Ongoing training in customer service, safety procedures, and industry regulations.